Your Information. Your Rights. Our Responsibilities.
Effective Date: January, 2026
This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.
This Notice of Privacy Practices describes the privacy practices of Helix Seven, LLC and the affiliated medical groups and licensed healthcare providers that deliver medical services through the Helix Seven platform (collectively, the “Affiliated Covered Entities”).
Helix Seven is not a medical provider. Helix Seven provides non-medical administrative, technology, care coordination, and support services that enable individuals to access care from independent, third-party licensed healthcare providers and affiliated medical groups.
For purposes of complying with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the affiliated medical groups and providers using the Helix Seven platform may designate themselves as an Affiliated Covered Entity (ACE). These ACE participants, which are under common ownership or control, may share protected health information (“PHI”) with one another as necessary to carry out treatment, payment, and health care operations (“TPO”).
You have the right to:
Get a copy of your paper or electronic medical record
Correct your paper or electronic medical record
Request confidential communications
Ask us to limit the information we share
Get a list of those with whom we’ve shared your information
Get a copy of this privacy notice
Choose someone to act for you
File a complaint if you believe your privacy rights have been violated
You have some choices in the way that we use and share information:
Tell family and friends about your condition
Provide disaster relief
Include you in a hospital or provider directory
Provide mental health care
Market services and sell information
Raise funds
You haWe may contact you to support fundraising efforts. You have the right to opt out of future fundraising communications at any time, and choosing not to receive them will not affect your care.e some choices in the way that we use and share information:
To opt out, contact our Privacy Office at support@helixseven.com
We may use and share your information without your permission as we:
Treat you
Run our organization
Bill for services
Help with public health and safety issues
Do research
Comply with the law
Respond to organ and tissue donation requests
Work with a medical examiner or funeral director
Address workers’ compensation, law enforcement, and other government requests
Respond to lawsuits and legal actions
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
You can exercise any of the rights below by emailing support@helixseven.com in your email place the attention for Attn: Helix Seven Notice of Privacy Officers
Get an electronic or paper copy of your medical record
You can ask to see or receive an electronic or paper copy of your medical record and other health information we have about you.
We will provide a copy or a summary, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
You can ask us to correct health information about you that you believe is incorrect or incomplete.
We may deny your request, but we will tell you why in writing within 60 days.
Request confidential communications
You can ask us to contact you in a specific way (for example, only by email or at a specific address).
We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
You can ask us not to use or share certain health information for treatment, payment, or operations.
We are not required to agree, and we may deny the request if it would affect your care.
If you pay for a service out-of-pocket in full, you may request that we not share that information with your health insurer for payment or operational purposes. We will comply unless required by law.
Get a list of those with whom we’ve shared information
You can request an accounting of disclosures for up to six years prior to the date of your request.
This list will not include disclosures for treatment, payment, health care operations, or disclosures you requested.
One accounting per year is free. Additional requests within 12 months may incur a reasonable, cost-based fee.
Get a copy of this privacy notice
You may request a paper copy at any time, even if you have agreed to receive it electronically.
Choose someone to act for you
If you have given someone medical power of attorney or they are your legal guardian, that person may exercise your rights.
We will verify their authority before taking action.
File a complaint
If you believe your privacy rights have been violated, you may file a complaint with us or with:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/
We will not retaliate against you for filing a complaint.
For certain health information, you may tell us your preferences about what we share.
You can direct us to:
Share information with family, friends, or others involved in your care
Share information during disaster relief efforts
Include or exclude you from provider directories
If you are unable to communicate your preference, we may share information if we believe it is in your best interest or necessary to prevent a serious and imminent threat.
We will never share your information without your written permission for:
Marketing purposes
Sale of your information
Most sharing of psychotherapy notes
Fundraising communications may occur, but you may opt out at any time.
Treatment
We may share health information with other healthcare professionals involved in your care.
Example: A provider consults another clinician regarding your treatment plan.
Health Care Operations
We may use health information to operate the platform, improve services, and communicate with you (such as appointment reminders).
We may use artificial intelligence (AI) and machine learning tools to analyze health information to improve operational efficiency, clinical workflows, and system performance.
Billing and Payment
We may share health information with health plans or payment entities for billing purposes.
We may share information for:
Public health and safety activities
Research
Legal compliance
Organ donation coordination
Medical examiner or funeral director activities
Workers’ compensation
Law enforcement and government oversight
Court orders, subpoenas, and legal proceedings
We are required by law to:
Maintain the privacy and security of your PHI
Notify you promptly of any breach that may compromise your information
Follow the privacy practices described in this notice
Provide you with a copy of this notice
We will not use or disclose your information outside what is described here unless you authorize us in writing. You may revoke authorization at any time by notifying our Privacy Office in writing.
We may update this notice from time to time. Changes apply to all information we maintain.
The updated notice will be available on our website and upon request.
Attention: Helix Seven Notice of Privacy Officers
Email: support@helixseven.com
The information provided on this website is for educational purposes only and is not intended as medical advice. Helix Seven does not provide emergency medical services. Treatment eligibility is determined by a licensed healthcare provider following a medical review. Compounded medications are prescribed only when clinically appropriate and are not FDA-approved; however, they are prepared by FDA-registered pharmacies in accordance with applicable regulations. Individual results may vary. Prescriptions are issued at the discretion of licensed providers.
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