We’re glad you’re here. These Terms of Use explain how Helix Seven works, what you can expect from us, and what we ask of you in return. Please read them carefully, as they contain important information about your rights and responsibilities.
THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DESCRIBED IN THE ARBITRATION & CLASS ACTION WAIVER SECTION BELOW. PLEASE READ CAREFULLY.
WE DO NOT PROVIDE MEDICAL ADVICE. If you believe you may have a medical emergency, dial 9-1-1 immediately or contact your local emergency services provider. The Services are not appropriate for emergency care or urgent situations. Do not disregard, avoid, or delay obtaining professional medical advice because of anything you read, view, or do not see on the Services.
The points below are an overview for convenience only. They do not modify, limit, or replace the full Terms. Your use of the Services is governed by the full Terms, including any additional terms provided by third parties.
Helix Seven does not provide medical advice and is not a medical provider. Instead, Helix Seven facilitates access to and helps individuals establish and maintain relationships with independent, third-party healthcare providers and affiliated medical groups. Helix Seven also provides certain non-medical administrative, technology, coaching support, and general wellness-related information only.
Clinical care is provided solely by independent, third-party affiliated medical groups and licensed healthcare providers. Providers—not Helix Seven—make all medical determinations, including whether telehealth is appropriate, whether treatment is offered, and whether any prescription is issued.
Wellness coaching, educational content, and lifestyle guidance are non-medical. Coaching services, educational materials, and wellness guidance offered through Helix Seven are not medical care and are not a substitute for professional medical advice, diagnosis, or treatment.
Certain memberships or offers may include wellness tests or supplements for general wellness use only. Any food sensitivity testing, wellness assessments (including AFIL-branded tests), or supplements offered are intended for general wellness and informational purposes only and are not intended to diagnose, treat, cure, or prevent any disease.
You may be routed to third-party clinical systems. Certain portals or pages may display Helix Seven branding but may be operated by affiliated medical groups, providers, laboratories, pharmacies, or their vendors—not by Helix Seven.
Labs and pharmacies are independent third parties. Laboratory services and prescription fulfillment, if required or approved by a provider, are performed by independent third-party laboratories and pharmacies.
Additional terms apply. Your relationship with affiliated medical groups, providers, labs, pharmacies, coaches, testing providers, or supplement vendors—and your use of their services or portals—is governed by their respective terms, policies, and notices, even if Helix Seven branding appears.
Availability varies by jurisdiction. Certain services, programs, tests, supplements, or memberships may not be available in all states or in Washington, D.C., and availability may change at any time.** Certain services may not be available in all states or in Washington, D.C., and availability may change.
These Terms of Use ("Terms") govern your access to and use of Helix Seven LLC’s websites, applications, digital interfaces, tools, and related services (collectively, the "Services"). Helix Seven LLC is referred to as "Helix Seven," "we," "us," or "our."
By accessing or using the Services, or by clicking to accept these Terms where offered, you agree that:
1. you accept and agree to these Terms; and
2. you will comply with all rules, policies, and notices posted on or referenced by the Services.
All references to "you" or "your" mean the person who accesses or uses the Services. If you use the Services on behalf of an entity or another person, you represent you have authority to bind them. Your acceptance of the Terms will be deemed an acceptance by that entity or individual, and “you” and ”your” herein shall refer to that entity, its directors, officers, employees, and agents.
PLEASE READ THE TERMS THOROUGHLY AND CAREFULLY. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU MAY NOT ACCESS OR USE THE SERVICES.
For purposes of these Terms:
“Affiliated Medical Groups” means independent, third-party professional medical organizations that provide clinical services.
“Providers” means licensed clinicians contracted with or employed by Affiliated Medical Groups.
“Healthcare Provider Sites” means clinical portals or systems operated by Affiliated Medical Groups, Providers, or their service providers.
“Third-Party Suppliers” means third-party pharmacies, laboratories, and other suppliers that may provide prescription fulfillment or lab services.
“Helix Seven Content” means text, graphics, videos, audio, photographs, illustrations, graphics, and other materials made available by Helix Seven through the Services.
THE SERVICES ARE FOR INFORMATIONAL AND ADMINISTRATIVE PURPOSES ONLY. HELIX SEVEN DOES NOT PROVIDE MEDICAL OR HEALTHCARE ADVICE.
3.1 Our Role
Helix Seven is not a healthcare provider and does not practice medicine, nursing, or pharmacy. Depending on your location and the services offered, Helix Seven may provide:
access to general information or products related to general health and wellness;
technology and administrative support to help you connect and establish a relationship with independent, third-party Affiliated Medical Groups and Providers;
non-clinical support services (such as scheduling, account support, and general navigation of the Services);
coordination support for third-party laboratory services, if required by a Provider; and
coordination support for third-party pharmacy fulfillment if a Provider issues a prescription.
Helix Seven does not control or interfere with the practice of medicine by Providers or Affiliated Medical Groups. Providers are solely responsible for the medical care and treatment they provide.
3.2 No Provider–Patient Relationship with Helix Seven
You understand and agree that using the Services does not create a doctor–patient relationship (or other healthcare provider–patient relationship) between you and Helix Seven. Any provider–patient relationship is solely between you and the applicable Provider and/or Affiliated Medical Group.
3.3 No Reliance
Helix Seven Content is provided for informational purposes only and is not professional medical advice, diagnosis, or treatment. You should consult a qualified healthcare professional for questions about your health. Reliance on information obtained through the Services is at your own risk.
To determine eligibility for certain offerings, you may be asked initial qualifying questions. Those questions are intended to help route you to appropriate clinical resources.
If you meet criteria set by an Affiliated Medical Group, you may be invited to schedule an appointment and create an account on a Healthcare Provider Site (a "Patient Portal"). The Patient Portal may display Helix Seven branding, but it may be operated by the Affiliated Medical Group, Provider, or their vendors—not Helix Seven.
Clinical intake forms, medical questionnaires, clinical evaluations, diagnoses, prescriptions, and any provision of telehealth occur through Healthcare Provider Sites and are provided by Providers—not Helix Seven.
Your diagnosis or treatment may require lab work or prescription fulfillment provided by Third-Party Suppliers.
Your use of Healthcare Provider Sites and Third-Party Suppliers may be governed by additional terms, consents, notices, or policies provided by those third parties.
Telehealth services (if offered) are provided by Providers affiliated with independent Affiliated Medical Groups. Providers exercise independent professional judgment when evaluating you. Not all conditions are appropriate for telehealth.
Providers may determine that:
an in-person visit is required;
lab testing is required;
a referral to another clinician or facility is appropriate;
no prescription or treatment is clinically appropriate; or
services are not available for your location or circumstances.
There is no guarantee that you will receive a prescription or any particular outcome.
Helix Seven currently facilitates services in all 50 U.S. states and Washington, D.C. Certain services may not be available in every jurisdiction. Availability is subject to change.
Certain services may require you to agree to additional terms, consents, assignments, releases, or notices ("Additional Terms"). In many cases, Helix Seven is not a party to those Additional Terms and you will enter into them with a third party (such as an Affiliated Medical Group, Provider, pharmacy, or lab). You agree to comply with any applicable Additional Terms.
7.1 Pharmacy Services (Third-Party)
By using the Services, you acknowledge and understand that Helix Seven is not a pharmacy and does not control or interfere with pharmacy services. Prescription fulfillment is performed by third-party pharmacies. By accepting these terms you understand and acknowledge that you may be entering into a relationship with a pharmacy, and/or pharmacy group or other such relationship with any one of more such third-party entities.
7.2 Partner Pharmacies
Prescriptions, if approved by a Provider, may be fulfilled by one or more third-party pharmacies, including but not limited to:
RedRock Pharmacy
https://www.redrockhomepharmacy.com/
1240 E 100 S #220, St. George, UT 84790
801-433-9500
Health Warehouse
https://www.healthwarehouse.com
7107 Industrial Rd., Florence, KY 41042
800-748-7001
Precision Compounding Pharmacy
https://mypcphealth.com/
2657 Merrick Road, Bellmore, NY 11710
516-833-6262
Triad Rx
https://www.triadrx.us
26258 Pollard Road, Daphne, AL 36526
251-380-7630
Pharmacy partners may change from time to time. Patients should not contact pharmacies directly unless instructed by their Provider.
The Services are intended for U.S. residents who are at least 18 years old and have the right, authority and capacity to enter into these Terms are permitted to access the Services. Some offerings may have additional eligibility requirements. Please contact us at hello@helixseven.com if you are a parent or legal guardian of an individual under the age of eighteen (18) who you believe has used the Services without your consent.
You may be required to create an account. You agree to provide accurate information and keep it updated. You are solely responsible for safeguarding your login credentials and for all activity that occurs under your account. Helix Seven will not be liable for unauthorized usage of your account, and you may be liable for losses, damages, liability, expenses, and lawyers’ fees incurred by Fridays or a third party arising from someone else using your Account due to your conduct regardless of whether you have notified us of such unauthorized use.
You understand and agree that we may require you to provide information that may be used to confirm your identity and help ensure the security of your Account. By creating an Account, you represent and warrant that any information to create your Account is accurate, current, and complete information, and you further agree to update the information in your Account to keep it accurate, current, and complete.
If you believe your account has been compromised, notify us promptly at hello@helixseven.com.
We may suspend or terminate accounts to protect users, Providers, Affiliated Medical Groups, or the Services. If Helix Seven has previously prohibited you from accessing or using the Services, you are not permitted to access or use the Services. We also reserve the right to disable or close any Account at any time and for any reason or for no reason.
We understand the importance of confidentiality and privacy. Please refer to our Privacy Policy for information about how we collect, use, and disclose information about you. You authorize us to collect, use, disclose and otherwise handle your personal information as set forth in our Privacy Notice, which we may modify from time to time.
Helix Seven may collect information you provide to help facilitate access to Providers and coordinate services. Some information may be considered protected health information under applicable laws when handled by Providers, Affiliated Medical Groups, pharmacies, or labs.
You consent to Helix Seven sharing information you submit with Affiliated Medical Groups, Providers, and Third-Party Suppliers as necessary to facilitate requested services, including prescriptions and lab services.
Certain Services may be offered on a subscription basis (“the subscription fee.”) Subscription pricing, billing frequency, and applicable taxes or fees will be disclosed at checkout. BY PURCHASING A SUBSCRIPTION, YOU AUTHORIZE HELIX SEVEN TO AUTOMATICALLY INITIATE RECURRING NON-REFUNDABLE PAYMENTS AS OUTLINED BELOW. The cost of medication may not be included in your subscription fee. It is your responsibility to read the pricing and subscription fees associated plus any applicable taxes or other charges at the checkout. Medication is prescribed only if approved by a licensed provider and will be billed separately once authorized.
By purchasing a subscription, you authorize Helix Seven (and/or its payment processor) to charge your payment method on a recurring basis until you cancel. Your…
Medical services, prescriptions, pharmacy fulfillment fees, and lab fees may be billed by third parties and may be separate from Helix Seven fees. Your Subscription will automatically continue at the interval indicated at registration, and we (or our third-party payment processor) will automatically charge at the beginning of each new Subscription period commencing after the initial Subscription period for your Subscription, using the Payment Information you have provided, unless prior to the end of the current Subscription period, (a) you cancel your Subscription (as described below); (b) we decline to renew your Subscription; or (c) these Terms are otherwise properly terminated as expressly permitted herein. We may receive updated credit card information (new credit card number or updated expiration date) from your credit card issuer. We may use these new details in order to help prevent any interruption to the Services. If you would like to use a different payment method or if there is a change in payment method, please contact us at hello@helixseven.com or fill out the contact form linked on the helixseven.com homepage with the subject “change payment method.” Subscriptions may include additional terms and conditions as may be described at the time of purchase or in other communications we send to you. The Subscription Fee is non-refundable except as expressly set forth in these Terms or in accordance with applicable law. If any Subscription Fee is not paid in a timely manner, or your transaction cannot be processed, we reserve the right to suspend, disable, cancel or terminate your access to the Services or cancel your Subscription. You will be responsible for paying all past due amounts.
10.1 Non-Refundability
Except where required by law or expressly stated in writing by Helix Seven, payments are non-refundable and final. Helix Seven may consider refunds on a case-by-case basis and decisions on refund requests are in the sole discretion of Helix Seven. EXCEPT AS EXPRESSLY PROVIDED HEREIN, YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF YOUR SUBSCRIPTION FEE AT ANY TIME UNLESS REQUIRED BY LAW.
10.2 Failed Payments
If a payment cannot be processed, we may suspend or cancel your access to the Services and you remain responsible for amounts due.
10.3 Lab Work
For some members, lab work is required prior to their initial consultation. Members can get the lab work from their primary care physician or our third-party vendor. If labs are not provided or the member is unable to get their labs completed with a third party vendor, the member is not eligible for a refund. If the member fails to schedule and join their initial consultation within three months of agreeing to our terms and conditions their opportunity for a refund will be terminated. Helix Seven does not accept government insurance or work with government insurance companies at this time. Members must be between the ages of 18-69 to join Helix Seven. Members are required to complete a series of questions when requesting refills. Fridays reserves the right to change policies surrounding multi-month prescriptions at any time.
You may cancel a subscription by contacting hello@helixseven.com. If you cancel, your right to use the Services will continue until the end of your then-current Subscription period (unless we provide you with a refund or otherwise allow you to use the unused portion towards another service or subscription) and will then terminate without further charges.
Cancellation for subscriptions
Cancellation applies to future billing periods and does not entitle you to a refund for the current billing period unless required by law. You may cancel your subscription up to seventy-two (72) hours before your next subscription begins. If you cancel within 72 hours you will not be entitled to a refund of the 72 hours unless required by law. If you cancel immediately after your next subscription period you will not be entitled to a refund for that subscription period unless required by law.
Cancellation for appointments with providers where appropriate
If a cancellation request is received at least twenty-four (24) hours before your scheduled appointment with Practices or Providers, no late cancellation fees will be assessed. If a cancellation request is received within twenty-four (24) hours of your scheduled appointment then a cancellation fee may apply up to the amount of your subscription fee. This fee is separate from your subscription fee. Fees for missed appointments and late cancellations will be charged to your card on file automatically. Refunds for exceptional circumstances may be offered on a case by case basis, and it is at Helix Seven’s sole discretion.
Termination of subscription by Helix Seven
We may terminate your Subscription at our sole discretion and without any notice. If we cancel your Subscription, we may give you a prorated refund based on the amount of time remaining that you cannot use, provided, however, that we will not be obligated to grant you a refund if we terminate your Account or your Subscription because we determine, in our sole discretion, that your actions or your use of the Services violates these Terms or any applicable law or has harmed another user.
Changes to Subscription Terms
We may change the Subscription terms or Subscription Fees at any time on a going forward basis at our discretion. If the pricing for your Subscription increases, we will notify you, and provide you an opportunity to change your Subscription before applying those changes to your Account or charging you in connection with an automatic renewal. We may choose in our sole discretion to add, modify, or remove benefits and features from a Subscription. Your continued use of the Services after the changes become effective will constitute your acceptance of the changes. If you do not wish to continue subscribing with the new fees or features, you may cancel your Subscription. If you accept the new Subscription, its terms and conditions will apply for that renewal and all renewals going forward.
Discounts and Promotions
From time to time, we may offer some users trial, discounted, or other promotional Subscription Fees. By participating in a promotional offer, you agree to the additional terms included with the promotional offer. Such trial or promotional memberships are subject to these Terms except as otherwise stated in the promotional offer, including which users are eligible for the promotional memberships. Only one trial or promotional membership is available per household and may not be combined with any other promotion, except as otherwise stated in the promotional offer. If your Subscription is ever canceled or terminated for any reason, and you purchase an additional Subscription, you may not be eligible to take advantage of another promotional rate offer. If your Subscription includes a discount or promotional rate, you will be charged the promotional rate for the relevant number of Subscription periods, and upon completion of the promotional period, your Subscription will continue to automatically renew at the then-current Subscription Fee. To cancel and avoid being charged the full rate, you must notify us before the discount or promotional period ends. Please note that we do not provide price protection or refunds in the event of a price drop or promotional offering.
You agree that we may contact you to obtain consent for a testimonial regarding services provided by Helix Seven, Practises, Providers or third-party suppliers. If you choose to provide a testimonial, you authorize Helix Seven to use your testimonial and related identifying information (such as first name and last initial) in marketing materials, subject to applicable law and any additional consent required.
The Services and Helix Seven Content are owned by Helix Seven and its licensors and are protected by intellectual property laws.
Subject to your compliance with these Terms, Helix Seven grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit the Services or Helix Seven Content except as expressly permitted by these Terms.
You agree not to use the Services in any manner that is unlawful, harmful, or inconsistent with these Terms. Without limitation, you agree you will not:
create multiple accounts or misrepresent your identity;
engage in fraud, harassment, defamation, or infringement;
violate applicable laws or regulations;
introduce malware or attempt to compromise security;
scrape, crawl, or access the Services using automated means without written permission;
reverse engineer or attempt to extract source code;
probe, scan, or test platform vulnerabilities;
interfere with or disrupt the Services;
use the Services to build a competing product or service.
We may investigate suspected violations and cooperate with law enforcement as appropriate.
Your notice must include information required by the DMCA, including identification of the copyrighted work, the allegedly infringing material, contact information, a statement of good-faith belief, and a statement under penalty of perjury.
If you believe content on the Services infringes your copyright, you may send a notice to:
Helix Seven LLC – Copyright Agent
Email: hello@helixseven.com
16.1 Electronic Communications
You consent to receive communications from Helix Seven electronically, including by email, in-app messages, and platform notifications. You agree that electronic communications satisfy any legal requirement that communications be in writing.
16.2 SMS Messaging
If you opt in to SMS, you consent to receive recurring messages, which may include account notices, appointment reminders, and marketing messages, depending on what you sign up for. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP. For help, reply HELP or contact hello@helixseven.com.
Carriers are not liable for delayed or undelivered messages.
The Services may include third-party content and links to third-party websites or services. Helix Seven does not control and is not responsible for third-party services. Your use of third-party services is at your own risk and subject to their terms.
These Terms remain in effect while you use the Services. You may stop using the Services at any time.
Helix Seven may suspend or terminate your access to the Services at any time, with or without notice, to comply with law, protect users, Providers or Affiliated Medical Groups, or address misuse.
You agree to indemnify, defend, and hold harmless Helix Seven, its affiliates, officers, directors, employees, agents, and partners from any claims, losses, liabilities, damages, and expenses (including attorneys’ fees) arising out of or related to your use or misuse of the Services, violation of these Terms, or violation of law.
To the maximum extent permitted by law, you release Helix Seven and its representatives from claims arising out of disputes between you and third parties (including other users, Providers, pharmacies, or labs).
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
To the maximum extent permitted by law, you release Helix Seven and its representatives from claims arising out of disputes between you and third parties (including other users, ProvideHELIX SEVEN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.s, pharmacies, or labs).
HELIX SEVEN DISCLAIMS LIABILITY FOR ACTS OR OMISSIONS OF THIRD PARTIES, INCLUDING PROVIDERS, AFFILIATED MEDICAL GROUPS, PHARMACIES, AND LABS.
TO THE FULLEST EXTENT PERMITTED BY LAW, HELIX SEVEN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
HELIX SEVEN’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID HELIX SEVEN IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
PLEASE READ THIS SECTION CAREFULLY; IT MAY SIGNIFICANTLY AFFECT YOUR RIGHTS.
22.1 Informal Dispute Resolution
Before starting arbitration, you and Helix Seven agree to try to resolve disputes informally. You must send a written description of the dispute and the relief sought to hello@helixseven.com. We will attempt to resolve the matter in good faith. Any applicable deadlines or limitation periods are tolled while the parties engage in informal resolution.
If the dispute is not resolved within sixty (60) days after receipt of the notice, either party may commence arbitration.
22.2 Mutual Arbitration Agreement
You and Helix Seven agree that any claims or disputes arising out of or relating to these Terms or the Services will be resolved exclusively through binding arbitration under the Federal Arbitration Act.
An arbitrator—not a judge or jury—will decide the dispute. The arbitrator may award relief only on an individual basis.
22.3 Class Action Waiver
You and Helix Seven agree that arbitration (and any proceeding) will be conducted only on an individual basis. No class, collective, representative, or private attorney general actions are permitted.
22.4 Exceptions
Either party may bring qualifying claims in small claims court. Either party may seek injunctive or equitable relief to protect intellectual property or confidential information.
22.5 Arbitration Location
If you are a U.S. resident, arbitration will occur in the county where you reside unless the parties agree otherwise. Hearings may occur by videoconference when appropriate.
Except to the extent disputes must be arbitrated under Section 22, these Terms are governed by the laws of the State of Kansas, without regard to conflict-of-law rules.
For disputes not subject to arbitration or small claims, you agree to the exclusive jurisdiction of state and federal courts located in Kansas, and you consent to service of process by mail.
24.1 Entire Agreement
These Terms and any Additional Terms incorporated by reference constitute the entire agreement between you and Helix Seven regarding the Services.
24.2 Severability
If any provision is found unenforceable, the remaining provisions remain in effect.
24.3 Assignment
Helix Seven may assign these Terms in connection with a merger, acquisition, or sale. You may not assign your rights without Helix Seven’s written consent.
24.4 Statute of Limitations
To the extent permitted by law, any claim arising out of or relating to the Services or these Terms must be brought within one (1) year after the claim arose, or it is permanently barred.
24.5 Updates
We may update these Terms from time to time by posting a revised version and updating the “Last Updated” date. Your continued use of the Services after changes take effect constitutes acceptance.
The information provided on this website is for educational purposes only and is not intended as medical advice. Helix Seven does not provide emergency medical services. Treatment eligibility is determined by a licensed healthcare provider following a medical review. Compounded medications are prescribed only when clinically appropriate and are not FDA-approved; however, they are prepared by FDA-registered pharmacies in accordance with applicable regulations. Individual results may vary. Prescriptions are issued at the discretion of licensed providers.
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