Last Updated: March 2026
This Website Privacy Policy describes how Helix Seven LLC ("Helix Seven," "we," "us," or "our") collects, uses, maintains, protects, and discloses information when you access or use:
This Helix Seven Website or any other HelixSeven.com landing pages visible through the URL links
in email, text, and other electronic messages between you and this Website;
through forms, checkouts, subscriptions, and customer support interactions;
through cookies and similar tracking technologies used on the Website.
This Privacy Policy does not govern protected health information (“PHI”) collected, maintained, or disclosed by licensed healthcare providers, affiliated medical groups, laboratories, pharmacies, or clinical systems operating through or alongside Helix Seven.
Protected health information is governed separately by:
the Helix Seven Notice of Privacy Practices
applicable Helix Seven Telehealth Consent
third-party clinical systems, patient portals, healthcare provider systems, laboratories, pharmacies, or affiliated medical groups;
protected health information maintained by licensed healthcare providers or affiliated medical groups.
applicable healthcare laws including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”)
We respect your privacy and are committed to protecting your information responsibly.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Website privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Helix Seven is a non-medical health platform that provides:
administrative support
facilitating a connection to our medical providers, laboratories, and pharmacies
digital infrastructure
account services
educational wellness information
care coordination tools
subscription management
customer support
general non-clinical service support
Helix Seven is not a medical provider and does not practice medicine, nursing, or pharmacy. Helix Seven does not practice emergency medical services.
Clinical services made available through Helix Seven are provided solely by independent third-party licensed providers and affiliated medical groups.
Certain parts of the Helix Seven experience may connect you to independent third-party systems operated by:
medical groups
licensed providers
laboratories
pharmacies
telehealth vendors
payment processors
technology partners
Those third parties may maintain separate privacy policies, notices, and terms.
The information we collect on or through the Website may include:
Information by which you may be personally identified, such as name, postal address, email address, telephone number, or other identifiers by which you may be contacted online or offline (“personal information”);
information provided when you request information, purchase a subscription, join a waitlist, complete eligibility questions, or communicate with us;
records and copies of your correspondence, including email addresses, if you contact us;
details of transactions you carry out through the Website and fulfillment of your orders;
payment-related information which may be processed through secure third-party payment providers such as Stripe. Helix Seven does not directly store complete payment card details.
information you submit on our website, through emails or public third party platforms in connection with customer service inquiries, feedback, testimonials, surveys, promotions or similar content
about your internet connection, the equipment you use to access our Website, and usage details;
about your interactions with the Website, including pages viewed and traffic patterns.
We collect this information:
directly from you when you provide it to us;
automatically as you navigate through the Website;
from third parties, such as payment processors, analytics providers, and marketing partners.
As you navigate through and interact with the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing history and cookies.
A cookie is a known small file located on the hard drive of your computer or device.
You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, certain parts of the Website may become inaccessible or not function properly.
Unless you have adjusted your browser settings to refuse cookies, our systems may issue cookies when you direct your browser to the Website. You can disable or clear your cookies at any time.
Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, or single-pixel gifs) that permit the Company, for example, to count users who have visited certain pages or opened an email and for other related website statistics.
We may use analytics and tracking technologies to understand:
website traffic;
user navigation patterns;
page performance;
campaign attribution;
advertising effectiveness.
These technologies may be provided by third-party analytics or advertising partners.
If you request healthcare-related services through Helix Seven, certain information may be transferred to secure third-party systems operated by independent healthcare providers, affiliated medical groups, or their vendors.
These systems may include secure communication platforms such as Tellescope, intake systems facilitated through Intake Builder, and clinical record systems such as Healthie.
Information collected, maintained, or disclosed within those systems may be governed by separate privacy notices, provider terms, and applicable healthcare privacy laws. Please view our Terms of Use, Notice of Privacy Practises&Telehealth Consent pages.
We use information that we collect about you or that you provide to us, including personal information:
to present the Website and its contents to you;
to provide you with information, products, subscriptions, or services that you request from us;
to process transactions and manage subscriptions;
to provide customer support;
to communicate with you regarding your account, purchases, subscriptions, or requests;
to send notices about billing, renewal, expiration, or changes to services;
to improve the Website and our services;
to monitor and analyze usage trends;
to maintain security and detect fraud;
to comply with legal obligations.
We may also use your information to contact you about services, offers, promotions, or updates that may be of interest to you, unless you opt out of receiving such communications. You can opt out at any time, see below under heading Promotional Communications.
We may use artificial intelligence and automated technologies to improve operational efficiency, customer service response times, analytics, fraud monitoring, and internal workflow processes.
Such tools may process information submitted through the Website where reasonably necessary for these purposes.
These technologies do not replace the independent professional judgment of humans or licensed healthcare providers where healthcare services from our medical providers are involved.
We may disclose aggregated information about users of the Website, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide:
to contractors, service providers, and third parties we use to support our business who are bound by strict Non-Disclosure Agreements (“NDA’s”)
to payment processors and billing providers, such as Stripe;
to analytics, advertising, hosting, messaging, and customer support vendors such as Meta, Google, Klaviyo, this information does not contain any health related information;
to affiliated medical groups, licensed providers, laboratories, or pharmacies where healthcare-related services are requested by you;
to a buyer or successor in the possible event of a merger, divestiture, restructuring, reorganization, dissolution, or sale of assets;
to comply with any court order, law, or legal process;
to enforce our terms and agreements;
to protect the rights, property, or safety of Helix Seven, Helix Seven’s officers, employees, contractors, vendors, our users, or others.
We do not sell protected health information.
We do not sell personal information for monetary compensation.
If you do not wish to have your email address or phone number used by the Company to promote our own services, subscriptions, or related offerings, you may opt out by:
following the unsubscribe instructions included in emails;
replying STOP to text messages where applicable;
contacting us directly at hello@helixseven.com
This opt out does not apply to important transactional communications relating to:
purchases
subscriptions
billing
customer support
service notices
account administration
We do not disclose personal information to unaffiliated third parties for their own independent marketing purposes except as otherwise described in this Privacy Policy or where permitted by law.
Third-party advertising and analytics providers may collect information through cookies, pixels, or similar technologies as described above.
We do not control third parties’ tracking technologies or how they may be used.
You may send us an email at hello@helixseven.com to request access to, correction of, or deletion of personal information that you have provided to us.
We may request information necessary to verify your identity before processing your request.
We may not accommodate a request to change information if we believe the change would violate applicable law, create inaccurate records, or interfere with legitimate business or legal obligations.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
These measures may include:
administrative safeguards;
technical safeguards;
restricted access controls;
encrypted service providers where appropriate;
internal security procedures.
The safety and security of your information also depends on you.
Where we have provided or where you have chosen account access methods through third-party systems, you are responsible for maintaining the confidentiality of those credentials in accordance with those systems’ terms.
Unfortunately, the transmission of information via the internet is not completely secure.
Although we take commercially reasonable measures to protect your personal information, we cannot guarantee the security of information transmitted through the Website.
Any transmission of personal information is at your own risk.
We retain personal information only for as long as reasonably necessary to:
provide services;
maintain business records;
comply with legal obligations;
resolve disputes;
enforce agreements;
support fraud prevention and security.
Retention periods vary depending on the type of information involved and applicable legal requirements.
Information transferred into third-party healthcare systems may be retained according to those systems’ legal and regulatory obligations.
Residents of certain states may have additional rights regarding personal information under applicable law.
Depending on your state of residence, these rights may include the right to:
confirm whether we process your personal information;
access certain personal information;
request deletion of certain personal information;
request correction of inaccuracies;
obtain a portable copy of certain information;
opt out of certain forms of targeted advertising or profiling where applicable.
To exercise any applicable rights, please contact:
We may verify your identity before responding to requests.
We will respond within the time required by applicable law.
Residents of California may have additional rights under applicable privacy laws, including rights relating to:
access to categories of personal information collected;
deletion of certain personal information;
correction of inaccurate personal information;
information regarding categories of third parties with whom information is shared.
Helix Seven does not sell personal information for monetary compensation.
To exercise California privacy rights, contact:
The Website is intended for individuals who are at least 18 years of age unless otherwise permitted by applicable law through a parent or legal guardian.
We do not knowingly collect personal information directly from children without appropriate authorization where required.
If you believe a child has provided personal information through the Website without appropriate authorization, please contact us.
It is our policy to post any changes we make to this Privacy Policy on this page.
If we make material changes to how we treat personal information, we will update the “Last Modified” date at the top of this page. It is your responsibility to check our policy from time to time.
Your continued use of the Website after changes are posted constitutes acceptance of those changes.
To ask questions, submit privacy requests, or comment about this Privacy Policy and our privacy practices, contact:
Privacy Officers, Helix Seven LLC, 6316 College Blvd, Overland Park, KS, 66211
Or by email:
Privacy Helix Seven - support@helixseven.com
The assessment on this website does not create a doctor–patient relationship or replace medical advice. Helix Seven does not provide emergency medical services. Clinical eligibility is determined by U.S.-licensed healthcare providers following medical review. Providers retain full discretion to prescribe or decline treatment. Compounded medications, when prescribed, are prepared by U.S. FDA-registered pharmacies but are not FDA-approved. The FDA does not review compounded drugs for safety, effectiveness, or quality. Medications are prescribed by licensed healthcare providers when clinically appropriate. Individual results may vary. Medical services are provided by licensed healthcare providers affiliated with OpenLoop Health. Helix Seven does not provide medical care.
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